Frequently Asked Questions

Find answers to common questions about our products, orders, delivery, returns and customer support.

Yes. All products sold by Fashion Restock are 100% authentic and sourced through verified suppliers.

Products are supplied with the original tags and packaging provided by the brand or supplier for that specific item. This may include branded boxes, dust bags, care cards, or authenticity cards where supplied.

Packaging and included accessories vary by product. The product listing reflects the confirmed specifications available for each item.

Yes. The item you receive corresponds to the product shown and the specifications stated on the product page.

Orders can only be cancelled or modified before they are processed for dispatch. Please contact us as soon as possible if you need to make a change.

We aim to ship products from the same order together whenever possible. However, items may be shipped separately depending on availability, fulfilment location, or shipping arrangements.

Fashion Restock currently ships to all European Union countries and many destinations worldwide.

Shipping availability may vary depending on the destination and the product or brand.

Estimated delivery is 2–4 working days for European Union destinations. Delivery times for destinations outside the EU may vary depending on the country and shipping service.

For EU orders, shipping is free for orders of €149 or more and €11.90 for orders under €149.

For worldwide destinations, shipping costs vary by destination and are shown at checkout.

Express shipping may be available for selected destinations and products. Available shipping options and costs are shown at checkout.

Yes. A tracking number will be provided once your order has been dispatched, allowing you to track your shipment.

The courier assigned to your order depends on the destination and shipping service.

Orders are dispatched on the next working day via DHL, UPS or GLS.

Prices are displayed including applicable VAT where required.

No customs duties apply to deliveries within the European Union.

For orders shipped outside the EU, import duties, customs fees, VAT or other local charges may apply and are the responsibility of the customer.

Orders are shipped from within the European Union, depending on the product and fulfilment location.

Customers can request a return within 14 days of delivery for reconsideration, subject to the applicable return conditions.

To request a return, please contact our customer service team with your order number and the reason for the return. We will provide the return instructions and next steps.

Items must be returned unused, unworn and in their original condition, with all original tags and packaging attached and included where applicable. Items showing signs of wear, damage or use may not be eligible for return.

Yes. Sizing can vary between brands and styles. We recommend checking the size information provided on each product page before placing your order.

We accept secure online payment methods available at checkout. Available options may vary depending on your location.

Yes. Payments are processed through secure, encrypted payment systems. Fashion Restock does not have access to your full payment details.

You can contact us through our Contact Us page, by email, or via WhatsApp. Our customer service team will be happy to assist you.

Our customer service team is available 24/7, every day of the year.

We aim to respond to customer enquiries within 3–7 minutes.

For order issues, returns and delivery enquiries, we provide the next steps and expected timeline in our response.

Yes. You can contact us before placing an order with any questions about a product, including sizing, specifications, availability or other details. Our customer service team will be happy to assist you.

Still have a question? Contact us.

Frequently Asked Questions

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