Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Condition of Returned Items
To be eligible for a return, your item must be in the same condition in which you received it—unworn, unused, and unwashed, with all original tags attached and in its original packaging, including all protective packaging, accessories, and any other items supplied with the product. The item must also be free from stains, odours, perfume, deodorant marks, makeup, pet hair, or any other signs of wear. You'll also need the receipt or other proof of purchase. We reserve the right to refuse returns or reduce the refund, where permitted by applicable law, if the returned item does not meet these conditions.
Exceptions / Non-returnable Items
Certain items cannot be returned. These include:
- Sale items
- Gift cards
- Underwear
European Union 14-day Cooling-off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing a justification.
The eligibility requirements set out in the Condition of Returned Items section above also apply to returns made under the European Union 14-day cooling-off period.
The return window begins on the date the last item in your order is delivered. If the final day of the return window falls on a weekend or public holiday, it is automatically extended to the next business day.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We'll assess the issue and work to resolve it as quickly as possible.
Exchanges
The quickest way to receive a different item is to return the original item. Once your return has been accepted, you can place a new order for the replacement item.
Cancellations
Orders may be cancelled before they are prepared for shipment. Once an order has been prepared for shipment, it can no longer be cancelled. If you no longer wish to keep the item, you may return it in accordance with our Return Policy.
Partial Returns
If you return only part of your order, your refund will cover the returned item(s) only. Original shipping charges are non-refundable.
If returning part of an order causes the order to no longer qualify for free shipping, we reserve the right to deduct the applicable shipping charge from the refund, where permitted by applicable law.
Original Shipping Charges
Original shipping charges are non-refundable, except where required by applicable law. Where a refund of the original shipping charge is required by applicable law, only the cost of our standard delivery service will be refunded. Any additional charges for express or upgraded delivery services are non-refundable.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was received. In these cases, we will cover the reasonable cost of return shipping.
Returning the Item
To start a return, please contact us at info@fashionrestock.com or request a return here. If your return is accepted, we'll provide return instructions, including the return address and, where applicable, a return shipping label.
Items returned without first requesting a return will not be accepted.
Once your return request has been approved and you have received our return instructions, please dispatch your return within 14 calendar days.
Refunds
Once we've received and inspected your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card issuer to process the refund and credit the funds to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@fashionrestock.com.